TaskStamp uses a reverse trial: new workspaces get full Pro for 14 days with no credit card collected. When the trial ends the workspace simply moves to the Free plan — your tasks and history stay readable. Because we never hold payment details for the trial, an accidental post-trial charge is technically impossible. There is nothing to cancel and nothing to refund.
Cancellation stops the next renewal. You keep paid features until the end of the period you have already paid for, then the workspace drops to the Free plan. Nothing is deleted — history and tasks remain readable, and you can export everything as JSON any time (Settings → Plan & billing → Export my data).
| Where you subscribed | How to cancel |
|---|---|
| Apple App Store | iPhone Settings → your name → Subscriptions → TaskStamp → Cancel. Apple bills and manages these subscriptions directly. |
| Google Play | Play Store → profile icon → Payments & subscriptions → Subscriptions → TaskStamp → Cancel. |
| Web / direct card (Stripe) | In-app: Settings → Plan & billing → manage plan, or email support@taskstamp.app from your account email. |
Apple processes payment and owns the refund decision for App Store purchases; we never see or hold your card for these. Request a refund from Apple at reportaproblem.apple.com. When Apple grants a refund we are notified and the subscription entitlement ends automatically — there is nothing further you need to do. Apple Media Services terms apply.
For subscriptions bought on our website with a card, our goodwill policy is:
| Situation | What happens |
|---|---|
| Monthly plan, changed your mind | Cancel any time; service runs to period end. No partial-month refunds except where the ACL requires one. |
| Annual plan, changed your mind | Full refund within 30 days of purchase or renewal. After 30 days, pro-rata refund from the end of the month we approve it, at our discretion. |
| Billing error / duplicate charge | Always refunded in full, within 10 business days of confirmation. |
| Major service failure | Refund or compensation for the affected period, per your ACL rights (section 6). |
| Founding-member lifetime discount | If a discounted subscription is refunded and cancelled, the lifetime 30%-off rate ends; re-subscribing later uses current pricing. |
We genuinely want the ACL test to be easy to pass: if TaskStamp materially fails to do what we advertised, tell us and we will make it right.
We acknowledge requests within 2 business days and resolve them within 5 business days. Approved card refunds are returned to the original payment method (banks typically take a further 5–10 business days to post them).
Please contact us before lodging a chargeback — genuine errors are fixed faster with one email than through a bank dispute. Vexatious chargebacks (e.g. claiming refunds for services continuously used) may lead to account suspension while investigated.
Cancelling a paid plan never deletes data. The workspace moves to the Free plan with full read access to tasks and history. You can export everything (Settings → Plan & billing → Export my data) or permanently delete the account in-app (Settings → Team & cloud → Danger zone), which is instant and irreversible.
If we change this policy in a way that reduces your rights, we will give at least 30 days' notice by email and in-app before it takes effect.